Romano's Macaroni Grill
Lobster Ravioli
Decadent lobster-filled tarragon pasta topped with sauteed shrimp, asparagus, tomatoes and lemon butter sauce.
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Date: May 20, 2010 8:24:49 AM CDT
To:
Subject: Your Macaroni Grill Contact - Ref# xxxxxx
May 20, 2010
Dear Mr. Jones,
We are sorry to hear of your displeasure with the change in the Lobster Ravioli. It is never an easy decision to change or delete any item from our menu as we always run the risk of an unsatisfied guest. We will forward your comments to our culinary team for their review and consideration.
Guest feedback is vital to our success and your comments are important. We appreciate your loyalty as our guest and hope you will continue to frequent Macaroni Grill.
Sincerely,
Mary Jo Robbins
Guest Relations